Mahara Media All roles Open role · CSM
Now hiring · Client Success

Become a Client Success Manager at Mahara Media

$5,000–$10,000 base plus commission. You manage 40–60 GCC construction and design clients, with a real ladder above you. Apply below.

WATCH THE OVERVIEW
Apply Now — 4 Minute Application
40–60
Clients in your book
<10%
Monthly churn target
$6–10K
What each client paid
Remote
Sat–Thu, Kuwait time
GCC construction & design Full creative + media team 5-star GCC reputation
Some of our partners
BAYT 22 SAFAD The Line Inverse Group PG Al Husseini Engineering Elite Excellence PIDCO Group Joe & Sera Interiors Olivar Design CAtech ARCWANI Architects AIVE RM Architectural Contracting MOFAGE
Is this you?

This role is for you if…

  • You understand sales & marketing and can talk results with a business owner.
  • You stay calm under pressure and coachable when you're being trained.
  • Uncapped commission excites you more than a fixed, predictable salary.

This is NOT for you if…

  • You think you already know everything and don't want to be trained.
  • High-pressure days and unhappy clients rattle you into going quiet.
  • You have no sales or marketing background and no interest in learning it.

Real talk: this is a high-pressure role.

You carry retention and revenue for dozens of construction and design business owners at once. It gets stressful, and clients will not always be happy. If you are not prepared to be trained and coached, you are not a fit. Sales and marketing knowledge is the core of this job, not a nice-to-have.

The role

What You'll Actually Do

You own a portfolio of GCC construction and design business owners. A media buyer, a creative team, and a tech team sit under you and handle the execution, so your attention goes to the things that move the number: retention, upsells, reviews, and referrals.

Retention
Keep clients winning so they renew month after month.
Upsells & Ascension
Grow each account into bigger packages and retainers.
Referrals & Reviews
Turn happy owners into 5-star reviews and warm intros.
Sub-10% Churn
Your headline metric. Monthly churn stays under 10%.

These owners paid $6,000–$10,000 to be led by you.

That is real money out of a real business, and you are the person they deal with. You are not doing it alone: a media buyer, a creative team, and a tech team report into you and handle execution. Your job is the relationship and the growth, not the ad manager or the editing timeline. Nobody here cares that a deliverable shipped on time if the client did not get a result.

The three pillars

Get All Three Right and Nobody Leaves

Client success here rests on three things. Master all three and clients renew and refer. Drop one and they churn, even if the numbers looked fine.

Pillar 01

Results

Owners buy one thing: more high-value projects. You hold them accountable to the work that gets there, and you cut the distractions that put the result at risk. If the number is off, you diagnose it before they ask.

Pillar 02

Experience

A client who gets results but feels ignored still leaves. Answer fast, acknowledge the wins, and tell them what is happening before they have to chase you. People remember how you made them feel long after they forget the report.

Pillar 03

Vision

Owners are not buying this month's leads. They are buying the firm they want to run in two years. Keep showing them that version of their business, and the upsell stops feeling like a pitch.

Answer speed and review scores are tracked the same way churn is. Slow replies cost renewals before anyone complains.
Compensation

How You Get Paid

Your base sits between $5,000 and $10,000 depending on experience. Commission and bonuses stack on top of it, and they scale with the outcomes you drive.

Base$5K–$10K
Renewal Commission+%
Ascension Bonus+$
Upsell %+%
Churn Bonus+$
Base lands every month. Commission and bonuses stack on top. $5K–$10K BASE + COMMISSION
Paid on outcomes, not hours logged.
A day in the life

A Typical Day

Kuwait time, Saturday through Thursday. You open with the team, spend the day in client conversations, and close with admin. Done by six.

10:00 AM

Team sync

Start the day aligning with your media buyer, creative, and tech team on every live account.

Midday

Check-in calls

Recurring 1-on-1s: review results, manage expectations, catch churn risk early.

Midday

Onboarding calls

Welcome new clients, set the roadmap, and start the relationship on the right foot.

Afternoon

Launch calls

Walk clients through new launches. This is where you upsell and move them into bigger packages.

5:00 PM

Admin & wrap

The last hour is admin: notes, CRM, team briefs, loose ends.

6:00 PM

Done

Day closed. The systems and the team carry the execution overnight.

About Mahara

Who We Are

Mahara Media is a GCC-based growth agency built for construction & design business owners. We run the whole engine: paid acquisition, creative, qualification, and client success. That is what keeps our partners winning high-value projects and keeps their pipelines full. The Client Success Manager is the person our clients actually deal with, which makes the seat matter.

About the founder

Who You'll Be Working With

Abdulaziz Waheedi Abdulaziz Waheedi · Founder

Abdulaziz Waheedi founded Mahara Media. He built the playbook we use to help construction and design firms across the GCC win high-value projects, and he still runs the team that delivers it.

He trains his people himself and pays on time. You would be learning the system from the person who built it.

Get to know us — latest from YouTube @MaharaMedia @mahara_media
Proof

What Our Clients Say

You will be supporting a product that works, for clients who already like it.

Client · Construction
Client · Interior
Client · Build-out
Client · Owner
Career path

Where This Goes

The ladder above this seat is already built. Perform and you climb it.

Step 01

CSM

Own your book of 40–60 clients and get the rhythm of retention and upsells down.

Step 02

Senior CSM

Take the hardest accounts, mentor newer CSMs, and shape how the team works.

Step 03

Head of Client Success

Own the whole function: the team, the playbook, and the retention number.

Requirements

What We Need From You

Former business owners are strongly preferred. Our clients are owners. The CSMs who do best here have felt the same things they feel: a quiet month, a stalled pipeline, payroll going out before the money comes in. That empathy cannot be faked.
Apply

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Takes 4 minutes. We respond within 48 hours.

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FAQ

Questions, answered

Base salary is paid monthly. Commission and bonuses (renewals, ascension, upsells, churn) are calculated on your portfolio's results and paid out monthly alongside your base. Strong performers land at the top of the base range and earn well past it on commission.
The role is remote-first. You need a stable internet connection and a quiet space to take video calls with clients and founders. Some team members are based in Kuwait; you work on Kuwait time regardless of location.
Saturday through Thursday, 10am–6pm Kuwait time (GMT+3). Friday is off. It's a full-time role with a structured day — most work wraps by 6pm.
Yes. You'll be onboarded onto our client success playbook, CRM, and reporting tools, and you'll shadow live accounts before owning your own book. You're never thrown into 60 clients on day one.
Our clients are GCC construction and design firm owners, so fluent business Arabic is essential and Khaliji dialect is strongly preferred. You need fluent English alongside it, since our internal team works in English.
Four steps. First the application you're filling out now. Next we ask for a 3-minute video about yourself. Shortlisted candidates join a group interview, and finalists do a one-to-one. We reply to every application within 48 hours.
Apply Now