Mahara Media All roles Open role · Call Center Agent
Now hiring · Female agents

Become a Call Center Agent at Mahara Media

Call, qualify, and book appointments for GCC construction & design clients. Base + uncapped commission, fully remote, real targets. Apply below.

WATCH THE OVERVIEW
Apply Now — 4 Minute Application
Khaliji Arabic Fully remote Sat–Thu · Kuwait time
Some of our partners
BAYT 22 SAFAD The Line Inverse Group PG Al Husseini Engineering Elite Excellence PIDCO Group Joe & Sera Interiors Olivar Design CAtech ARCWANI Architects AIVE RM Architectural Contracting MOFAGE
Is this you?

This role is for you if…

  • Volume and repetition suit you. 80+ calls a day is energising, not draining.
  • You want base + uncapped commission instead of a flat salary.
  • You are competitive. A leaderboard motivates you rather than stressing you out.

This is NOT for you if…

  • You want a desk job with light phone work, or hide from rejection.
  • You stop dialing after a few no-answers instead of working the list.
  • You need micromanagement to stay productive through the day.

Real talk: this is a high-volume calling role.

Most calls will not pick up. That is normal, and the best agents keep dialling anyway. If rejection rattles you, or you cannot speak confidently in Khaliji Arabic, this is not the seat. If you like the rhythm of the phone, the commission is uncapped.

The role

What You'll Actually Do

You sit between an ad click and a booked appointment. Leads land in our CRM from paid campaigns, and your job is to call them, qualify them, and book the right ones onto our clients' calendars.

Outbound Dialing
80–120 leads a day from prioritized smart lists.
Qualify Every Lead
Budget, timeline, project type, decision-maker.
Book Appointments
6–10 qualified bookings onto the client calendar daily.
75%+ Show Rate
Your headline metric. Only the right people show up.

Clean execution is the whole job.

Disposition every call, leave a CRM note after every dial, never hang up silently, and submit your end-of-day report. Some days you dial for two or three different clients, so switching scripts cleanly is part of the craft.

The numbers

How You're Measured

Clear targets, tracked daily. A consistently performing agent books 150–200 appointments per month across their client roster.

80–120
Dials per day
25%+
Pickup rate
6–10
Appointments booked / day
75%+
Show rate on bookings
25–30%
Pickup-to-appointment
100%
CRM note completion
100%
Disposition accuracy
150–200
Appointments / month
Compensation

How You're Rewarded

A base you can count on, plus commission that climbs with results. The more qualified leads you book and the more of them that actually show, the more you earn.

Monthly BaseGuaranteed
Per Showed Appt+ commission
Per Client Close+ commission
Quarterly Bonus+ retention
Base lands every month. Commission and bonuses stack on top of it. BASE + UNCAPPED COMMISSION
The phone rewards the people who work it.
A day in the life

A Typical Day

Kuwait time, Saturday through Thursday. You open with the team, then dial all day. The last 30 minutes is admin.

10:00 AM

Team huddle

Numbers, wins, blockers, and anything booked overnight.

10:15 AM

Load list, start dialing

Load your smart list and work it. Newest leads first, cold leads as backup.

All day

Dial, qualify, book

The core of the day: working the phones, qualifying, and booking, with quick Slack sweeps between blocks.

5:30 PM

Last 30 min · admin

Callbacks, CRM notes, dispositions, and disposition hygiene to close the day clean.

6:00 PM

EOD & clock out

Submit your end-of-day report with calls made, appointments booked, and anything blocking you. Then you are done.

About Mahara

Who We Are

Mahara Media generates qualified leads for construction & design firms across Kuwait, Saudi Arabia, the UAE, and Qatar, through paid campaigns on Meta, Snapchat, and TikTok. Leads come in on opt-in forms and land in our CRM. A lead is only a phone number until someone calls it, which is where you come in. Agents are the reason our clients see a return on the campaigns we run.

About the founder

Who You'll Be Working With

Abdulaziz Waheedi Abdulaziz Waheedi · Founder

Abdulaziz Waheedi founded Mahara Media. He built the playbook we use to help construction and design firms across the GCC win high-value projects, and he still runs the team that delivers it.

He trains his people himself and pays on time. You would be learning the system from the person who built it.

Get to know us — latest from YouTube @MaharaMedia @mahara_media
Proof

What Our Clients Say

Every appointment you book feeds a client who already likes the results.

Client · Construction
Client · Interior
Client · Build-out
Client · Owner
Career path

Where This Goes

The ladder is already built. Hit your numbers and you climb it.

Day 1–90

Call Center Agent

Ramp to full KPI: 80+ dials and 6–10 bookings a day, working across several client scripts on your own.

Next

Senior Agent

Unlock add-on commission tiers, take the toughest rosters, and set the pace for the floor.

Then

Team Lead

Coach new agents, own a pod's numbers, and help shape how the call center runs.

Requirements

What We Need From You

This role is open to female applicants. Here's what it takes.

Apply

Apply Now

Takes 4 minutes. We respond within 48 hours.

Your answers stay private · We respond within 48 hours
FAQ

Questions, answered

Fully remote. You'll need a reliable internet connection and a quiet workspace — we verify both before hiring, since call quality is everything in this role.
Saturday through Thursday, 10am–6pm Kuwait time (GMT+3). Friday is off. It's a full-time role structured around dial blocks, with an end-of-day report submitted before you clock out.
It's a base + commission model: a guaranteed monthly base, commission on every appointment that shows, commission on every lead that becomes a paying client, and a quarterly retention bonus for hitting show-rate targets. Specific figures are shared during the interview.
Yes. Fluent Khaliji Arabic is non-negotiable, because that is who you are calling. You also need professional English to work with our internal team and read our SOPs.
Yes. You'll be trained on our dialer, CRM, scripts, and reporting tools. Most agents are hitting 80+ dials a day with a 100% disposition rate by day 30, and full KPI by day 90.
Between 80 and 120 dials a day, working off prioritized smart lists. Most will not pick up, which is the nature of outbound. The ones who do qualify are decision-makers ready to start a project, and booking them is where the role pays off.
Four steps. First the application you're filling out now. Next we ask for a 3-minute video about yourself. Shortlisted candidates join a group interview, and finalists do a one-to-one. We reply to every application within 48 hours.
Apply Now